Complaints Policy

We handle complaints fairly, promptly, and with clear communication.

How to submit

Send details to message@motionbone.world with your name, contact details, and a summary of the issue.

Alternatively call +61 466 318 867 during standard business hours.

We acknowledge complaints within 5 business days and aim to provide a response within 30 days.

If more time is needed, we will provide an update and expected timeline.

If a privacy complaint is unresolved, users may contact the Office of the Australian Information Commissioner.

Motionbone, 1033 Grose Vale Rd, Kurrajong NSW 2758, Australia.